Shipping & Returns

Orders are typically delivered within 2-5 business days in major cities, with slight variations for other locations and logistics conditions.

In line with hygiene standards and product integrity, all purchases are final. We do not accept returns or exchanges unless an item is defective, damaged, or incorrect.

Notify support within 48 hours of receipt with verifiable evidence. After assessment, Ekana Cosmetics may provide a replacement or store credit at its discretion.